Does emergency help in an app replace calling 999?

Never. Apps guide and inform; emergency services provide treatment. Call 999 when your plan or instincts say the situation is severe.

Is SML only for Addison's disease?

SML is designed with adrenal crisis and Addison's in mind first, with room to support broader chronic illness emergency workflows over time.

Should children with chronic illness have separate emergency plans?

Yes — parents should have age-appropriate plans, school copies, and carer access agreed with the clinical team.

Emergency help for chronic illness — what to plan

Emergency help for chronic illness works best when information is written, rehearsed, and easy to open under stress — paper cards, Medical ID, injection kits where prescribed, and clear step-by-step guidance for carers.

Know your personal red-flag symptoms and when your plan says to call 999.
Keep a steroid or condition emergency card plus any prescribed emergency medicines.
Make sure at least one carer knows where instructions live and how to use them.
Practice opening your emergency protocol on your phone before you need it.
After any emergency or near-miss, note what happened for your clinical team.

Paper, wearable, and digital emergency help

Paramedics and first responders often look for physical ID first. A NHS steroid emergency card, bracelet, or wallet card should remain the baseline for Addison's disease and many adrenal conditions.

Digital emergency help for chronic illness complements paper: Medical ID on your phone, shared location, and guided steps such as MyAddi's Save My Life (SML) protocol — hold-to-activate so it is not triggered by accident.

What carers need before an emergency

Carers do not need medical training — they need a short script: when to call 999, where the injection kit is, and which numbers to ring. Chronic illness emergency help fails when information is scattered across messages, photos, and memory.

MyAddi care-circle visibility and SML are built so a parent, partner, or friend can follow calm steps while professional help is on the way.

After the event

Follow up with your GP or endocrine team after any crisis or sick-day escalation. Logs from a medication tracker can make those conversations faster and more accurate.

How MyAddi helps

MyAddi SML gives hold-to-activate emergency help for chronic illness — guided steps, Medical ID, and location sharing alongside daily tracking.

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Frequently asked questions

Does emergency help in an app replace calling 999?: Never. Apps guide and inform; emergency services provide treatment. Call 999 when your plan or instincts say the situation is severe.
Is SML only for Addison's disease?: SML is designed with adrenal crisis and Addison's in mind first, with room to support broader chronic illness emergency workflows over time.
Should children with chronic illness have separate emergency plans?: Yes — parents should have age-appropriate plans, school copies, and carer access agreed with the clinical team.

Sources

This guide is for general information only. It does not replace advice from your GP, endocrine team, or emergency services. If you think you are having an adrenal crisis, call 999.